At Suzy Stick It we are committed to protecting your privacy. We like to protect our own privacy so we know that you want us to protect yours too.

This Privacy Notice contains details about:
• Who we are
• What information we collect
• How we collect personal information
• How we use personal information
• What legal basis we have for processing your personal data
• How we share your personal data
• Where do we store and process your personal data
• How long we keep your personal data for
• Your rights in relation to your personal data
• How to contact us
• The use of cookies

This Privacy Notice applies to and any purchases made through it. Please read this Privacy Policy carefully and contact us at with any questions or concerns you may have about our privacy practices.

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you purchase a product, sign up for marketing emails or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

We need to process your personal information to run our business and provide you with the Services. By accepting our Terms and Conditions, you are confirming that you have read and understand this Privacy Notice including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this Privacy Notice, you should not purchase products or services through this website.

Who we are
Suzy Stick It is owned and run by Suzanne Nethaway and she is the data controller for the purposes of the . This will typically be your business or you, if you are a sole trader. Where applicable, you should include the identity and contact details of the controller’s representative and/or the data protection officer.

What information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, last name, title
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes payment card details / PayPal details.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Profile Data includes your login and password, purchases or orders made by you, your interests, preferences, feedback.
Usage Data includes information about how you use our website, products and services.
Technical Data includes your IP address, your login data, browser type and version, location, operating system and platform / other technology on the devices you use to access this website.
Marketing and Communications Data includes you preferences in receiving marketing from us and our third parties / your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we collect your data

We use different methods to collect data from and about you including through:
Directly. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Create an account on our website;
Purchase products from our website;
Request marketing to be sent to you;
Fill in the enquiry form on our website; and/or
Request re-stock notifications
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please see our cookie policy for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
Analytics providers, such as Google based outside the EU;
• Contact, financial and transaction data from providers of technical, payment and delivery services such as PayPal based inside the EU, WordPress Payments based outside the EU and Signify fraud prevention services based outside the EU.
Social media, such as Pinterest, Twitter, Facebook and Instagram, which are all based outside the EU.

How do we use personal information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). This includes:

personalisation of content, business information or user experience;
account set up and administration;
delivering marketing and events communication;
carrying out polls and surveys;
internal research and development purposes; and
providing goods and services.

Comply with a legal or regulatory obligation . This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us at

What legal basis do we have for processing your personal data?

We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose: To register you as a new customer
Type of Data:
(a) Identity
(b) Contact
Lawful basis for processing including basis of legitimate interest:
Performance of a contract with you

Purpose: To process and deliver your order including managing payments
Type of Data:
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
Lawful basis for processing including basis of legitimate interest:
Performance of a contract with you

Purpose: To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
Type of Data:
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
Lawful basis for processing including basis of legitimate interest:
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

Purpose: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
Type of Data:
(a) Identity
(b) Contact
(c) Technical
Lawful basis for processing including basis of legitimate interest:
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud.
(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of Data:
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Lawful basis for processing including basis of legitimate interest:
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and inform our marketing strategy)

Purpose: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of Data:
(a) Technical
(b) Usage
Lawful basis for processing including basis of legitimate interest:
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Purpose: To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of Data:
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Lawful basis for processing including basis of legitimate interest:
Necessary for our legitimate interests (to develop our products/services and grow our business)


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You can choose whether you’d like email marketing at the checkout by clicking the relevant box at the checkout. We’ll then send you a verification to make sure that you’re happy to accept marketing from us. You can opt out of these at any time by clicking the unsubscribe link at the bottom of our emails or contacting us at

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing email sent to you or by contacting us at

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product / service purchase, product or service experience or other transactions.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

When do we share personal data?
We may have to share your personal data with the parties set out below for the purposes set out above.
• External Third Parties Services
• WordPress or GoDaddy – Providers acting as processors based the US who provide IT, system administration and payments processing. They secure data behind a secure firewall. If you choose a direct payment method, PayPal will process your card payment. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
• Professional advisers acting as processors including lawyers, bankers, auditors and insurers based the UK who provide banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors based in the UK who require reporting of processing activities in certain circumstances.
• Marketing applications including Facebook, which is based in the US.
• Reporting and user experience including Google, PayPal and GoDaddy, which are based in the US.
• User experience
• Accounting records and payments processors including Paypal, which store data in the US.
• Order fulfilment assistance including the Post Office, MyHermes, Parcel Force and Royal Mail which are based in the UK and the EU. These processors help with order fulfilment including printing packing slips and postage labels.
• Customer service. We use email for customer service including GoDaddy, based in the US.
• Fraud prevention.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will treat your personal data confidentially and will only share it with third parties where necessary as detailed in the table above to fulfil our obligations to you.

Where do we store and process personal data?

We intend to store data electronically and within the UK.

International Transfers

Many of our external third parties are based outside the European Economic Area so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguards including data processing agreements and regularly reviewing third party GDPR compliance.

How do we secure personal data?

We have put in place appropriate security measures to:
• to protect data against accidental loss
• to prevent unauthorised access, use, destruction or disclosure
• to ensure business continuity and disaster recovery
• to restrict access to personal information
• to conduct privacy impact assessments in accordance with the law
• to train staff and contractors on data security
• to manage third party risks, through use of contracts and security reviews.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long do we keep your personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data and the purposes for which we process your personal data.

Details of retention periods are available by emailing

We securely dispose of data after we no longer need it by deleting it from our server.

Your rights in relation to personal data

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact

How to contact us?
If you have questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint please email or write to us at Suzy Stick It, 85 Bushey Hill Road, London SE5 8QQ.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within two weeks. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.