All of our prices are in UK pounds sterling (GBP). For international payments, your bank should handle the currency conversion, but they may charge a small fee. It’s best to check with them first if you’re not too sure.
If your order has already been dispatched, unfortunately, we’re not able to change it.
You might also want to double-check that the delivery address that you provided for your order is correct.
Unfortunately we cannot offer refunds if the address given to us is incorrect and we were not made aware of that before we dispatched the parcel.
Please remember to contact us at firstname.lastname@example.org so that we know to expect your parcel.
In order to process a refund your goods must be returned to us unused, in their original packaging (sealed where appropriate) and packaged carefully, ideally using a bubble envelope or the sturdy packaging you received the items in, so that it arrives back with us safe and sound. Please also include your order number, name and address to help us track down your order details quickly.
You will need to cover the cost of return postage. Please choose a tracked or signed for service as we cannot be held responsible for any returns that go missing in the post.
Suzy Stick It
85 Bushey Hill Road
We will refund you using the same method that you paid with (i.e. returning money onto your credit or debit card or re-crediting your PayPal account). We will try to process refunds as quickly as possible but please be patient as they can take around 5 working days to be processed.
Your UK statutory rights are not affected by our returns policy. By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, the above procedures should be followed. Please note that you will be responsible for the costs of returning the items to us.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
We will then ship you the replacement items soon as we can, but this may take a few days to process. We will send exchange items standard second-class post within the UK but if you wish to pay for first class or signed for delivery please state so. We may need to charge you for any increased costs associated with that service.
If you’d still like to get in touch, just email us at email@example.com.